March 21, 2019




Toyota Systems Offline After Cyber Attack

2018 Toyota HiLux Rugged X

TOYOTA AUSTRALIA STATEMENT RE ATTEMPTED CYBER ATTACK

Toyota Australia’s corporate IT systems are still offline as remedial work continues following an attempted cyber attack earlier this week.

At this stage, we do not believe that customer or employee data has been compromised.

Our network of 279 dealers is still operational and able to help customers with their enquiries. However, there have been some impacts to parts supply, which is subsequently delaying servicing at some dealerships.

An emergency call centre has been set up to handle customer enquiries, including the Takata recall, and will be operational today until 6pm AEDT and tomorrow Saturday, 23 February, from 9am to 6pm AEDT on 1800 462 000. We will advise once normal customer operations through the Guest Experience Centre are restored.

Customers calling the emergency number will be requested to provide their best contact details, the name of their closest/preferred dealership and their vehicle information, including VIN and registration.

We apologise for any inconvenience and continue to thank customers for their patience as we work to resolve the situation.

When contacted this afternoon, a spokesman said Toyota and LEXUS systems were expected to remain offline over the weekend and be available again Monday.
Vehicles are not effected by the attack.
Other Toyota and LEXUS stories here:

why buy LEXUS ES 300h in our Video drive Review

We Drive LEXUS’ new Luxury Mid Size ES300h saloon

Toyota Gazoo increases WRC presence

I drive and rate Toyota’s 2018 Camry Ascent Hybrid

The facts:

1. At this stage, we do not believe that customer or employee data has been compromised.
2. We became aware of the attempted attack on Tuesday, 19 February 2019.
4. A number of corporate IT systems are still offline including email.
5. There has been no enterprise-wide directive to send employees home.
6. We have no further information about the origin of the attempted cyber attack.







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